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Minimum Order £25 | Free Delivery On All Orders Over £60 | Saturday Delivery Available
Minimum Order £25 | Free Delivery On All Orders Over £60 | Saturday Delivery Available

FAQs

Q: Who are Haloodies?

A: Haloodies are Halal foodies! We are an award-winning halal food brand that specialises in premium halal products from ready to eat cooked chicken to pre packed fresh meat and frozen products. All beautifully branded and packaged for you and your family to enjoy.

Our mission is to provide high quality, trusted halal products, that are convenient, wholesome and healthy, to complement the busy and evolving lifestyles of a new generation of halal consumers.

Q: Is Haloodies Halal Credited?

A: Yes we are. Our cooked chicken is HFA (Halal Food Authority) certified and our fresh meat is HC (Halal Consultations) certified.

Q: What makes Haloodies products different?

A: All our products are prepared with the utmost respect for the principles of halal (permissible) and tayyib (good, pure, virtuous), which is a requirement for the diet of Muslims.  You can trust our products are truly halal. We choose our suppliers carefully having visited them to make sure they meet our standards. Our factory is also halal accredited so we know the products manufactured are truly halal and fully traceable.

We focus heavily on high quality product so everything that leaves our factory is checked to make sure we meet your high standards. We make everything to order so it’s particularly fresh and made for you. We believe food is all about love and family and we know how much our customers care about the food they eat. All our products are traceable back to the farms.

Food hygiene and safety are vitally important for food to be deemed halal, so we’re naturally very mindful of that in complying with the very latest EU and UK regulations.

All our packs are conveniently pre packed to make it easier to grab a pack and cook straight away, or store and use later.

Q: How do you ensure all your products are Halal?

A: We can trace all animals back to their farm of origin.  We ensure all production practices adhere to the principles of halal and tayyib; fair, pure, lawful and wholesome.    

We only source farm animals that are treated well.  They don’t, for example, live or get transported in overcrowded conditions, and they’re not given growth hormones.

Q: Where are your Haloodies products sourced from?

A: All of our fresh poultry is British and Red Tractor approved. Our lamb is British and all our beef is Irish origin.  

Q: Will Haloodies expand the range?

A: Yes we will, as soon as possible inshallah

Q: Where does Haloodies deliver to?

A: Alhumdolillah we deliver our products all over mainland UK.

Q: Is there a cut off time for deliveries?

A: Yes, order by 3pm each day in order to get your delivery as soon as possible.

Q: When should I expect my Haloodies delivery?

A: Lead time for each delivery is 2-3 working days once your order has been placed. We will email you the date you should expect your delivery with an order confirmation.

Q: Can I amend or cancel my delivery?

A: Yes you can. You can amend or cancel your order by 4pm the day you order. As everything is made fresh for you for your bespoke order, any later than this means we have already started to fulfil your order.  If you would like to change or add to your order please contact us at customerservices@haloodies.com. While we try to be as accommodating as we can, we cannot guarantee you can change or add to your order. 

Q: Is there a way to track my order?

A: Yes, once you have received your order confirmation email there will be a link for you to track your order.

Q: How does my order arrive?

A: Your order will arrive at your doorstep by courier in an insulated box with ice packs inside to keep your products fresh and cool. In order to limit physical contact due to Coronavirus (COVID-19), the courier will knock on your door, and keep their distance on delivery.

Q: What if I’m not in when my package arrives?

A: The courier will leave the package in a safe place for you to find on your return home. Or please do let us know some instructions we can pass on to the courier.  The package will stay at the correct temperature until you get home.

Q: Can I freeze Haloodies products?

Yes, you can freeze the fresh meat products only. Please freeze your Haloodies products on the day of delivery and use within one month. Defrost thoroughly in the refrigerator and use within 24 hours. Once defrosted, do not refreeze.

Q: How do I pay on the Haloodies online store?

A: You will be able to pay for your order by credit or debit card, PayPal and Apple Pay.

Q: Is there a delivery charge and minimum order value?

A: Yes, for all orders under £60 there is a delivery charge of £6.99. Delivery is free for all orders £60 and over. There is a minimum order value of £25.

Q: Can my order arrive on a Saturday?

A: Yes you can. For all orders under £60 there is a £11.50 delivery charge for a Saturday delivery. For orders over £60 there is a £6.00 charge for a Saturday delivery.

Q: Who do I contact if I have a general enquiry or there was a problem with my order?

A: If you wish to contact us about a general enquiry or an issue with your order, please email us at customerservices@haloodies.com and we will happily assist you